Shipping costs for deliveries to Germany and the EU are 4.90.-. Shipping is free for orders over 60.-.

In the event of a For exchanges or returns, you are responsible for the return shipping costs to us.

For all other countries, shipping costs vary depending on the destination country and any applicable customs fees. The exact costs will be displayed at checkout.

For deliveries to Switzerland and within the EU, additional charges apply. no customs fees You only pay the product price and shipping costs.

For deliveries to countries outside the EU (e.g. UK, Norway) will All shipping costs and any customs fees are displayed and calculated transparently directly during the ordering process..

You can find the exact delivery times for your order further down, directly with the respective item. Please adjust your size and, if necessary, the heel height beforehand.

For Swiss customers: Most of our packages are shipped from our German warehouse. Once a package crosses the Swiss border, its tracking information will be available. This can take 1-2 days after shipment. Occasionally, customs may require an extra 1-2 days due to high package volume (e.g., holidays), which could delay delivery.

Danger: If you have ordered multiple items, it is quite possible that you will receive multiple packages.

Have you not received your package even though the stated delivery period has already expired? Simply send us a short email to contact@dancingqueens.chWe will contact you immediately and let you know when you can expect to receive your shoes.

If your order contains multiple items with different delivery dates, we will ship them together whenever possible for environmental reasons. This saves on packaging material and avoids additional transport routes – our contribution to a more sustainable world.

This applies provided the delivery dates of the items are no more than 14 days apart. If you would like a partial delivery, please simply reply to your order confirmation or contact our Customer Care.

It's possible that we don't have all products in stock or that they are distributed across different warehouses. Therefore, orders containing multiple products may sometimes arrive in separate deliveries.

If you ordered several pairs of shoes to compare them, you can keep the ones you've already received until the rest arrive. As long as the shoes are unused, you can return them even after the 30-day return period has expired.

Yes – in most cases delivery to a DHL Packstation is possible.
Exception: Orders within Germany.

Important for orders from Germany:
We ship within Germany exclusively with DPD – and DPD does not deliver to DHL Packstations. Therefore, delivery to a DHL Packstation from Germany is unfortunately not possible. Please provide a regular delivery address (e.g., your home or work address) when placing your order.

Orders from Switzerland:
We ship to Switzerland via Swiss Post. DHL Packstations do not exist in Switzerland, as DHL does not operate its own nationwide Packstation network there.
Therefore, please use a regular delivery address here as well.

Orders from other countries (e.g. Austria, France, Spain etc.):
For these countries, we use DHL as our shipping provider. Delivery to DHL Packstations is possible, provided they are available in the respective country.

Some product pages include direct size recommendations. If no specific recommendation is given, you can assume your usual size will fit, or you can check the size chart (always found directly on the product page).

For the following suppliers, we recommend choosing one size larger, as the shoes tend to run small:

• Fire
• Portdance (recognizable by "PD" at the beginning of the name)
• Rumpf

For the SMOVE dance sneaker, however, we recommend choosing half a size smaller.

With all other suppliers, you can choose your normal shoe size.

If you are unsure, you can contact us by email at contact@dancingqueens.ch contact or make an Telephone appointment.

Lace-up shoes are particularly suitable for wide or narrow feet, as you can tie them individually. One of our classics is... this model. In general, the Portdance brand tends to have a rather narrow cut.

We would be happy to advise you personally in our showroom in Pfäffikon ZH or send us an email with your request, shoe size, foot structure and we will send you suitable models.

Yes, with most shoes you can choose your heel type and height, and we'll configure your shoes for you. However, please note the delivery time, as some shoes with special requests may have a longer delivery period.

You can try on and buy our shoes in the following shops:

• In our main store in Pfäffikon ZH with the largest selection
• In the Opéra stores (a selection of selected models) in Zurich, Basel and Lucerne
• At various festivals throughout the EU - you can find the list of festivals where we will be present here. here
• In various dance schools. You can find dance schools that offer our shoes here. here

The following models are currently available in Opéra stores:

SMOVE Dance Sneaker Canvas

SMOVE Dance Sneaker leather

Lace-up Halley heels in black

L3M dance shoes with rhinestones in the colors bronze, cipria and black

DQ02 – flat dance sandal with suede sole in the colors grey, beige, black, multi-glitter


Note: Availability may vary slightly depending on location.

Yes! If the shoe is available, you can reserve it as follows.

1. Add the shoe to your shopping cart as usual.
2. Choose at checkout under Shipping method the option "Collection".
3. Select your preferred pickup location. Please note the opening hours of each location. location.
4. You must pick up the shoe within 1 week.

Currently, returns are accepted at the Opéra branches in Baden, Basel and Lucerne. not possible.

Please send your returns as shown on the return form (second sheet in
(as described in your package) to the specified address:

• Switzerland: Dancing Queens AG, Pilatusstrasse 34, 8330 Pfäffikon
• Germany & EU: Dancing Queens AG c/o GMarc Fulfillment, Walter-Suchanek-Str. 14a, 07985 Elsterberg

You are responsible for the return shipping costs.

At the main shop in Pfäffikon ZH, you can bring your returns 24/7 and deposit them in the mailbox.

We are a large online shop and deliver your dance shoes or clothing conveniently to your home.
In our Main store in Pfäffikon ZH, Switzerland You'll find one of the largest selections of dance shoes there. You can try on and buy many models directly on site.

You can find the current opening hours of all locations here. here.

An appointment is not absolutely necessary – but helpful so that we can advise you in the best possible way and reserve time for you.

Here you can easily book an appointment online: Book an appointment

Yes, gladly! You can:

• You can rely on our size recommendations on the product pages and read customer reviews.
• Book a free telephone consultation appointment with our team: For consultation
• Send your question to us via email at contact@dancingqueens.ch
• Get advice directly in our local branches – trained specialists will be there to assist you.

You can return all unused shoes and leggings within 30 days after receipt return them as long as they no defects exhibit and are unused.

Please note that the following products No right of return consists:

• Outlet dance shoes (reduced items from the outlet collection)
• stockings
• Sports bras and tight-fitting sports tops; these are considered hygiene items due to direct body contact and cannot be returned.
  

Should any of these items be returned, we reserve the right to... A processing fee of 20% applies. to be invoiced.

1. Click on the Profile icon Top right of the website. On your phone, you'll find the button. "Registration" at the bottom of the menu.

2. Enter the email address you used to place the order.

3. You will receive a 6-digit login code via email, which you can use to log into your customer account.

4. Select the order you wish to return.

5. Click on the "Request return" button.

6. Select the return reason from the drop-down menu.

7. IMPORTANT: If you would like to exchange the item (e.g., for a different size), you can specify this directly under "Notes". We will process the exchange automatically.

8. Confirm the request with "Request return".

9. You will immediately receive an email with further instructions.

Depending on where you are:

Switzerland:
Dancing Queens AG
Pilatusstr. 34
8330 Pfäffikon ZH
Switzerland

EU & other countries:
Dancing Queens AG
c/o GMarc Fulfillment
Walter-Suchanek-Straße 14a
07985 Elsterberg
Germany

The shoes must be unworn. If there is a defect and this is the reason for the return, this must be reported to us in advance by email, including a photo. Please write to contact@dancing-queens.com

Please keep your Tracking number Please wait until your return has arrived and been processed. We accept no liability for lost returns., especially if we cannot be provided with a tracking number.

We strongly recommend returning items with a trackable shipping service to carry out.

Yes, return shipping costs must always be borne by the customer.

Yes, that's no problem. You can freely choose the shipping provider – the postal service, DHL, DPD, Hermes, UPS, or another provider. The only important thing is that the package has sufficient postage and is sent to our return address.

• Discount conditions: Discounts granted free of charge as part of a promotional campaign will not be refunded or replaced upon return. After a return, we automatically check whether the conditions for the discount are still met. If the return means the condition (e.g., minimum quantity or minimum order value) is no longer fulfilled, the discount will be completely forfeited.
• Order discounts: Discount codes always apply to the entire order. If you return only one product from a larger order, the discount will be recalculated proportionally and your refund adjusted accordingly.
• 2-for-1 deals: The discount only applies if you keep both items. If you return one, the discount is completely forfeited and the other item will be charged at the regular price.
  

Your refund will always be based on the adjusted order value after the discount has been applied.

Yes, you can gladly transfer the amount directly in EUR. (Exchange rate according to...)www.xe.comWrite to us by email atcontact@dancingqueens.chand we will gladly give you our bank details.

Yes, you can easily request them again from our partner «Powerpay» via email:info@powerpay.ch

Please proactively contact us with your bank details and IBAN number via the following email: info@powerpay.ch

Please contact bettina.gimenez@dancingqueens.ch for special conditions and to specify the products you require. We can order significantly more sizes and products than what is displayed online.

Contact bettina.gimenez@dancingqueens.chShe will gladly introduce you to our partner program for dance schools.

In short: You get an exclusive teacher discount, and so do your students, of course.

As a beginner, we recommend a model with a higher profile. deeper and wider heel (flare). We also offer you a wide selection of flat shoes.

We deliver everything to you free of shipping costs and customs duties. We also pay the VAT incurred during the import of the shoes. So you know from the start that you only pay the actual price of the shoes and won't be surprised by any unexpected bills later. The dance shoes are mostly handmade in the EU, which is why the production costs are also slightly higher.

Yes, we have a few models, as most dance shoes are made with a leather sole. You can find the exceptions here. here.

We have various suppliers from Germany, Italy, Portugal, the USA and Türkiye. 

Write us an email at contact@dancingqueens.ch