Simply register your return
Register your return via our returns portal. All you need for verification is your Email address and order number.
You can find your order number in your order confirmation, for example #12345.
This is how the return process works
1. Verify order
Enter your email address and order number in our returns portal.
2. Register return
Select the items you wish to return.
3. Return the package
Depending on your country, you can download and print your DHL return label directly from the returns portal at a discounted price. If this option is not available, you will need to pay for the return postage yourself.
4. Send the return shipment
Pack the items securely and hand in your package with the printed return label at DHL*.
Without a DHL return label, you can send your package to the following address using a shipping provider of your choice:
Dancing Queens AG
c/o GMarc Fulfillment
Walter-Suchanek-Straße 14a
07985 Elsterberg
Germany
You are responsible for the return shipping costs.
- Germany: €5.95 for a DHL return label.
- Other EU countries: €8.95 for a DHL return label.
- Rest of the world: Please contact us.
The cost of the DHL return label will be automatically deducted from your refund. You can see if this option is available for your country directly in the returns portal.
This is how an exchange works
1. Register return
Enter your email address and order number in our returns portal.
2. Specify the desired size.
Either send us an email in advance to contact@dancingqueens.ch and let us know your exchange request or note on the return slip in the package whether you would like to receive the item one size larger or smaller.
Important instructions
- Return deadline: You have a 30-day return policy. The return period begins upon receipt of your order.
- Amazon, Galaxus and Decathlon orders: Did you order through Amazon, Galaxus or Decathlon? If so, please register your return first directly via the respective customer account or platform.